We respect data privacy rights and are committed to protecting the personal information collected on this
App. This privacy policy (“Privacy Policy”) sets forth how we collect, use and protect the personal
information collected on this App.
PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY CLICKING “I AGREE” OR BY CONTINUING TO USE
THE APP, PROVIDING US PERSONAL INFORMATION, YOU CONSENT TO OUR USE OF YOUR PERSONAL
INFORMATION IN ACCORDANCE WITH THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO
THIS PRIVACY POLICY, YOU MAY WITHDRAW YOUR CONSENT OR ALTERNATIVELY CHOOSE NOT TO
PROVIDE YOUR PERSONAL INFORMATION ON THE APP. SUCH AN INTIMATION TO WITHDRAW YOUR
CONSENT CAN BE PROVIDED BY EMAIL TO COMMUNICATION DETAILS MENTIONED BELOW.
IF YOU ARE ACCESSING THE APP ON BEHALF OF A THIRD PARTY, YOU REPRESENT THAT YOU HAVE THE
AUTHORITY TO BIND SUCH THIRD-PARTY TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY
AND, IN SUCH AN EVENT YOUR USE OF THE APP SHALL REFER TO USE BY SUCH THIRD PARTY. IF YOU
DO NOT HAVE SUCH AN AUTHORITY (TO PROVIDE ANY PERSONAL INFORMATION OF A THIRD PARTY)
OR DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY, THEN YOU SHOULD REFRAIN FROM USING
THE APP.
What data do we collect?
You are required to provide us with personal information such as your first name, last name, e-mail address,
phone number, address, location information.For the sake of brevity, the aforementioned information shall be
referred to as “Personal Information”.
We collect Personal Information through our ‘Connect with us’, ‘Contact Us’’ or through other pages when
you engage with us.
Payment Information- You may elect to pay through our App, we may collect certain information such as
name and email address to process your request. You will be required to provide certain payment information
directly to our payment processing partners, including but not limited to your name, credit/debit card
information. We do not access, store or collect your credit/debit card information.
App and Social media accounts- We may also collect, store and use your Personal Information when you (1)
access our social networking handles operated by us on Facebook,Instagram,Twitter, and/or LinkedIn (2)
share our blogs through Facebook,Instagram,Twitter, and/or Linkedin and (3) comment/ provide
feedback/testimonials on such social networking handles.
Accuracy of information- Please make sure that any Personal Information you share with us is accurate and
up-to-date information. If you are sharing any Personal Information on behalf of a third person, you should
ensure that you are authorized to do so.
Cookies and Tracking Technologies
We may also automatically collect certain information through cookies to improve our App and Offerings,
such as the pattern of your use of the App, our Offerings, visits, material that you viewed or searched for; page
response times, download errors, length of visits to certain pages, page interaction information, IP address
and date and time when you access or use the App. Cookies are small, encrypted files, that the App transfers
to the device through which you access our App. We may use tracking technologies, analytical tools and
cookies to improve our App and your experience.
Google Analytics: The Platform uses Google Analytics, a web analytics service provided by Google Inc.
(“Google”). The information generated by the cookies about your use of this Platform is usually transferred to
a server of Google in the US and stored there. In case of activation of IP anonymization on this Platform your
IP address from Google will be truncated within Member States of the European Union or other parties to the
Agreement on the European Economic Area. Only in exceptional cases is the full IP address is transmitted to
a Google server in the US and shortened there. You can refuse the use of cookies by selecting the appropriate
settings on your browser software. You can also prevent the data generated by the cookie and related to your
use of the Platform to Google and the processing of these data by Google, by installing the “Google Analytics
Opt-out Browser Add-on” browser extension from the following link (https: // Download
tools.google.com/dlpage/gaoptout/) available browser plug-in and install it.
Cookies: We use cookies and similar tracking technologies to track App traffic patterns and hold certain
registration information. Tracking technologies also used are beacons, tags and scripts to collect and track
information and to improve and analyze our service. If you wish to not have the information these
technologies collect to be used for the purpose of serving you targeted ads, the Help menu on the menu bar
of most browsers will tell you how to prevent your browser from accepting new cookies, how to disable
cookies altogether etc.
Types of Cookies used: We use the following types of Cookies
Strictly necessary cookies
Analytical/performance cookies.
Targeting cookies.
We use cookies to:
improve the User experience on the Platform
understand the usage based on the geographical area
understand the usage based on the demographics
understand and get usage patterns of the users
The cookies will collect the following information:
Clicks and scroll on the Platform;
Information of service provider.
Will disabling the cookies allow Users to use the Platform?
We will not restrict the usage of the App if the cookies are disabled.
What do we do with your data?
We use the Personal Information for the following purposes:
1. To inform you about our Offerings and to respond to your requests;
2. To complete the registration formalities and to create an account on the e-commerce shop;
3. Processing the orders/requests and provision of services, including for delivering orders;
4. Completing transactions with effectively and billing for the products/services provided;
5. To improve the Offerings;
6. To maintain and manage our App;
7. To manage our relationship with you;
8. Sending promotional e-mails/communications;
9. Dealing with requests, enquiries, complaints or disputes and other customer care related
activities,
10. To use for marketing and decision making
11. for internal record keeping; and to comply with our legal or statutory obligations.
Who do we disclose your data to?
We do not sell, rent, share, distribute, lease or otherwise provide your Personal Information to third parties,
without your prior consent. Keeping this in mind, we may disclose your Personal Information in the following
cases:
1. Affiliates: We may provide your Personal Information to our affiliates to enable them to improve the
Offerings, provide feedback and respond to their queries.
2. Service Providers: We may share your Personal Information with the service providers who work
with us in connection with operating the App and/ or providing the Offerings. All such service
providers are subject to stringent confidentiality restrictions consistent with this Privacy Policy.
3. Legal and Regulatory Authorities: We may disclose your Personal Information in order to comply
with our legal obligations/ court orders/ requests by Govt. authorities.
How long we retain your data?
We endeavour to only collect such Personal Information that is necessary for the purposes indicated here,
and to retain such data for no longer than is necessary for such purposes. The length of time Personal
Information is retained, and criteria for determining that time, are dependent on the nature of the Personal
Information and the purpose for which it was provided/ collected.
Subject to this section, we will try to delete your Personal Information upon reasonable written request for the
same. Please note, however, that there might be latency in deleting Personal Information from our servers
and backed-up versions might exist even after deletion. For more information on where and how long your
personal data is stored, and for more information on your rights of erasure and portability, please
contact [email protected].
Our Security Measures
Your Personal Information is stored on third-party cloud servers. Although we provide appropriate firewalls
and protections, we cannot warrant the security of Personal Information transmitted as these systems are not
hack proof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible, and will
take necessary measures to mitigate such events. You are required to be careful to avoid “phishing” scams,
where someone may send you an e-mail that looks like it is from us asking for your personal information.
Your Rights
You have the right to access your Personal Information in our possession, right to have us rectify or modify
any such Personal Information, right to have us erase/delete your Personal Information, right to restrict us
from processing such Personal Information, right to object to our use of your Personal Information, withdraw
consent at any time where we are relying on consent to process your Personal Information Depending on the
nature of your request, we may ask you to complete a Personal Information request form or seek certain
details to verify the request.If you would like to exercise ANY of these rights, please contact [email protected] .
Choice and Opt-Out
We may send you communications including but not limited to (a) notices about your use of our App and
Offerings, including those concerning violations of use, (b) updates, (c) promotional information regarding our
Offerings, and (d) newsletters. You may opt out of receiving promotional emails and newsletters from us by
following the unsubscribe instructions provided in those emails. Alternatively, you can opt out, at any time, by
emailing [email protected] with your specific concerns.
Electronic Communication
When you visit https://milk91.com/ or voluntarily send e-mails to us, you are communicating with us
electronically. We will keep record of this information so that we can respond to you periodically. We only
collect information from you when you register on our App or fill out a form. Also, when filling out a form on
our App, you may be asked to enter your: Name, E-mail address or Phone / Mobile Number. You may, however
visit our App anonymously. By communicating with us and submitting your personal information and contact
details, you consent to receive communication from us through Email, SMS, Call, WhatsApp or any other
communication medium, even if your number has DND activated on it. You agree that all agreements,
notices, disclosures, and other communications that we provide to you electronically satisfy any legal
requirement that such communication be in writing.
Limitation of Liability
To the extent permissible under the law, we shall not be liable for any direct, indirect, incidental, special,
consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, data,
information, or other intangible losses (even if we have been advised of the possibility of such damages),
arising out of this Privacy Policy.
Governing Laws and Disputes
This Privacy Policy shall be construed and governed by the laws of India. You agree that the courts in U.P.,
India shall have exclusive jurisdiction over such disputes.
Changes to this Policy
We may update this Privacy Policy from time to time and you are encouraged to check this Privacy Policy on
a regular basis to be aware of the changes made to it.
Contact Us
If you wish to withdraw your consent or have any questions or concerns or grievances regarding this Privacy
Policy, you can reach out to our appointed grievance redressal officer via email at [email protected] .